Help Center & Frequently Asked Questions
Find comprehensive answers about protected payments, B2B commission splits, multi-currency payouts, and financial compliance.
🛡️Security & Anti-Chargeback Protection
❓Why does TTP protect my business against unfounded chargebacks unlike PayPal or Stripe?
TTP integrates the itemized excursion itinerary, exact service date, explicit signed cancellation policies, and mandatory 3D Secure (3DS v2.2+) authentication. When a tourist authenticates with their issuing bank, legal Liability Shift is applied, preventing fraudulent 'service not rendered' disputes from being accepted by acquiring banks.
❓Who processes payments and secures payment card data?
Financial transactions and card ingestion are processed directly by our strategic partner Repayd (United Kingdom) under PCI-DSS Level 1 certification. TTP never stores raw cardholder data on its servers.
❓How does the No-Show & Late Arrival policy work?
If a tourist fails to arrive at the designated meeting point at the scheduled time, the booking is legally classified as a No-Show and is strictly NON-REFUNDABLE. Digital chat records, signatures, and 3DS authentication logs serve as irrefutable proof in defense of dispute claims.
💳Payments, Currencies & Payouts
❓In which currencies can I receive payouts and how do exchange rates work?
TTP provides direct international payouts to your company bank account in over 35 configurable currencies (including USD, EUR, CRC, GBP, CAD) with zero FX conversion markup fees. Tourists pay securely selecting their native billing currency while you receive payouts in your operating currency.
❓Why is TTP superior to PayPal, Stripe, or local traditional banking (e.g. BAC San José)?
In LatAm, PayPal charges a 6% fee plus high exchange rate markups. Stripe does not even issue payouts to bank accounts in Costa Rica or most LatAm countries. Traditional banks (e.g. BAC) frequently block international tourist credit cards. TTP delivers a 99.8% global approval rate with direct multi-currency payouts.
🤝B2B Distribution & Commission Splits
❓How does automated atomic B2B commission splitting work between resellers and suppliers?
TTP executes an Automated Atomic Split at the exact instant of payment. When an affiliate reseller (agency, hotel, or platform) sells a master operator activity, the system automatically distributes the reseller commission and net provider amount without secondary manual transfers.
⚡Operations, Front Desk POS & AI Live Chat
❓Are physical POS terminals required for walk-in front-desk customers?
No. TTP includes a native Digital Front-Desk Suite allowing receptionists to send instant payment links via QR code, WhatsApp, or email, issuing immediate digital booking vouchers without monthly hardware rental fees.
❓Which booking engines (PMS) and accounting software are compatible with TTP?
TTP is compatible with leading travel booking engines and PMS platforms including Ticando.net, FareHarbor, Rezdy, Rezgo, Peek Pro, and over 50 PMS systems. The TTP API also supports accounting file exports for QuickBooks, CSV, OFX, and JSON.
❓How does the native AI Live Chat with real-time translation work?
TTP features an internal Operations System with a native AI Live Chat that replies to tourists 24/7 in their native language (English, French, German) and translates in real-time to your staff's language, with human escalation options and audit log retention.
🏛️Company, Licensing & ICT Accreditation
❓Which corporate group backs TTP and how can official ICT tourism certification be verified?
TTP is developed by Worldwide Tourism Marketing Developer S.A. (registered in Costa Rica), part of the UTourSite group (utoursite.com). Our sister platform TOP Costa Rica (top.cr) holds the Official Tourism Declaration issued by the ICT (Instituto Costarricense de Turismo), verifiable at VisitCostaRica.com.
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